当碰到恶意差评时：
站内差评订单查看：
1. 在后台管理导航条中找到reports，点一下fulfillment网页页面
2. 找到fulfillment页面中的sales版块，点一下amazon fulfilled shipments汇报
3. 依照预计订单产生時间挑选数据信息，在线下载汇报
4. 拷贝登录名在表格中L列 buyer-name中开展搜索
6. 发送站内邮件：
Hello Hanzishe,
We are so sorry for the inconvenience.
According to your description of the problem, we suppose that the screws inside may be loosened so that it is unstable when you turn on the product. We sincerely apologize for the problem.
All the BRAND products come with a free refund or replacement policy. We would like to send you a new replacement to solve the problem. Please feel free to email us(support@brand, the suffix is .com ) we will offer you the solutions with satisfaction.
Hope all is well with you.
Helen
7. 接到顾客外站信后：
Hello,
I am Helen the head of the customer service department from BRAND. You bought the PRODUCT from us: https://www.amazon.com/dp/B07Y
I'm so sorry about the inconvenience of the product problems and left a negative review. We will improve the quality to try to expand the lifetime of the product, and do more examination before packed the product.
Your honest opinions mean a lot to our business. To show how grateful we are, we would like to offer you a $30 refund for your order if you can delete the negative review or modify it to 5 stars. If you don't want the refund we can also send you the new replacement.
We will process the refund when we received your reply.
Looking forward to hearing from you.
Best regards,
Helen
